Shipping policy

At PetFlo, we currently ship within Australia only.

Processing Time

All orders are processed within 1–2 business days. Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Within Australia

We offer reliable standard shipping across Australia.

• Free shipping on all orders over $99 AUD
• $10 AUD flat rate shipping for orders under $99
• Estimated delivery time: 2–7 business days depending on your location

Order Tracking

All orders include tracking. Once your order has been dispatched, you will receive a tracking number via email.

Delivery Delays

While we use trusted courier partners, delivery times may vary due to weather conditions, public holidays, or courier delays.

Incorrect Address

Please ensure all shipping details are correct at checkout. We are not responsible for delays or lost parcels caused by incorrect addresses provided by customers.

Lost or Missing Parcels

If your order has not arrived within the estimated delivery time, please Contact Us here.
We will assist you in tracking your order.